Customer Support Technician

Company: Eco Battery
Location: Hurricane
Posted on: May 21, 2023

Job Description:

About Us -
Our mission is to become the #1 lithium battery brand in the world, deliver first class customer experiences, and maintain an excellent inclusive employee experience. -PRODUCT ---------- EXPERIENCE ---------- CULTUREWhat You Will Do

• Handles inquiries from dealers on a variety of battery hardware and software related questions.
• Assists users with installation and updates of software and troubleshooting of related problems.
• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• As experience increases, provides training on hardware and software use to end users.
• Performs other related duties as assigned.What You Need to Get the Job Done (Minimum Qualifications)
  • At least two years of work-related experience with customer service and/or mechanical expertise preferred.What Will Make Us REALLY Love You (Preferred Qualifications)
    • Basic understanding of battery software and hardware preferred but not required. -
    • Excellent verbal and written communication skills.
    • Excellent interpersonal and telephone skills.
    • Willingness to learn or understanding in SAAS Software including: Salesforce, Google Drive, Company Portals, and other related software.
    • Be reliable and extremely trustworthy.
    • Be Excellent in your organizational skills and attention to detail.
    • Have the ability to maintain confidential and meticulous records.
    • Have excellent written and oral communication skills.
    • OWN IT! -Physical Requirements:Prolonged periods sitting at a desk and working on a computer and phone system.What You Will Love About Us!
      • GREAT COMPANY CULTURE. -We are FOCUSED, We are ALL IN, We are PROBLEM SOLVERS, and We are INNOVATIVE! -
      • REST AND RESET. -2 weeks of PTO, 11 Paid Holidays, & Sick Leave! -
      • HEALTH BENEFITS. -Medical with HSA contributions, dental & vision
      • AWESOME CO-WORKERS! Employee Lunch Program available!An Equal Opportunity Employer--M/F/D/V please apply. Did you know that a majority of candidates won't apply if they don't meet every qualification? If you see yourself in the position, please apply, if you aren't meant for this role please know we would love to consider you for others as we grow! - -Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background -check before starting.

Keywords: Eco Battery, Saint George , Customer Support Technician, Professions , Hurricane, Utah