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Transportation Warranty Manager

Company: Barney Trucking Inc (ND)
Location: Mount Carmel
Posted on: November 22, 2021

Job Description:

Barney Trucking is hiring a Warranty Manager who is responsible to oversee, update, and develop all trucking equipment and parts warranty procedures and programs. The Warranty Manager will work with and provide oversight to the Fleet Services and Maintenance teams as well as any applicable 3rd parties involved in any function of the warranty process. Provide training to the managers at shops and operation managers to ensure proper repair according to manufacturer requirements, ensure information is collected as well as the required parts retention procedures are followed in order to ensure the highest return on investment of all extended warranties purchased.

Essential Job Functions:

  • Update warranty policies and procedures on an ongoing basis to stay in line with vendor policies.
  • Train Shop Managers, Parts Managers, and supporting staff on updates and any policy changes that occur.
  • Provide constructive feedback and solutions to Shop and personnel when claim submittals are rejected or reduced for future claim submittal.
  • Assist in failure analysis and provide feedback prior to claim submission to avoid warranty rejections due to misdiagnosis or abuse.
  • Manage all trucking equipment warranty submittals and resubmit rejected or denied claims as needed.
  • File vendor sublet warranty claims.
  • Ensure all locations and third parties are supplying all required information in as much detail as possible.
  • Take the information from the maintenance management system and enter a format that is conducive to third party vendors or supporting filing OEM dealer requirements ensuring accuracy and timely submittals.
  • Develop and report on warranty submittals with filing amounts.
  • Understand all OEM, component manufacturers, parts and vendors warranty policies and statements and related timelines.
  • Understand all vendors' parts return policies, ensure all parts are tagged, retained, and returned as required.
  • Work with all shops and personnel to promote and clarify equipment warranty and department policies.
  • Deal with disputes concerning warranties.
  • Track all open warranty work orders to ensure timely claim submission.
  • Financially maximize warranty recovery, return on investment, and minimize our loss from rejected claims.
  • Work with accounting to inform of claim status updates on impending payments.
  • Evaluate and recommend OEM reimbursed labor rate and file for increases as allowed
  • Look to outsource non-OEM third party warranty repairs and work to reduce.
  • Ensure all required records are retained per specified timelines for each OEM.
  • Perform other related duties as required or assigned.

Keywords: Barney Trucking Inc (ND), Saint George , Transportation Warranty Manager, Professions , Mount Carmel, Utah

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