Provides superior customer service to all inquiries and
questions for members, employer groups, providers, facilities,
other departments and teams.
**Successful candidates will receive a $1500 sign-on
**Member Advocate - part time, work at home**
As a Member Advocate you will become an expert in health
insurance. You will represent SelectHealth and help members get
access to appropriate care by finding providers and scheduling
Beyond that, in this role, you'll be able to:
+ Help people-our members love our superior service, so this is
your opportunity to shine
+ Make a difference-you'll be helping people during good _and_
bad times (think having a baby or experiencing illness)
+ Connect with others-sometimes all it takes is one phone call
to create trust with our members
+ Encourage a healthy lifestyle-because we want what's best for
+ Support our values-you'll have the chance to exemplify these
with each member interaction
In addition to competitive wages, you'll also enjoy great
+ In-office, work from home, or hybrid (3 in-office/2 home) work
+ $1500 sign-on bonus
+ Monthly incentives
+ Referral bonuses
+ Paid time off and holidays
+ Medical and dental insurance
+ 401(k) retirement savings program with an employer match
+ Tuition reimbursement
+ Energetic culture
+ Employee wellness program
+ On-site gym, online wellness classes including fitness,
stretching, and mindfulness workshops
+ Monthly wellness webinars
+ Annual employee appreciation week
+ Casual in-office dress code
+ Annual 5k and basketball tournament
+ On-site caf and nearby walking paths
The Member Advocate provides superior customer service to all
SelectHealth members, employer groups, providers, facilities and
other SelectHealth departments. As part of Intermountain
Healthcare, SelectHealth is more than just an insurance company. We
strive to provide our members with affordable health insurance and
access to high-quality care, while resolving all concerns in a
timely manner. SelectHealth has been named as one of 12 "Best
Companies to Work For" by _Utah Business_ magazine for six years in
A Member Advocate assists in directing SelectHealth members to
appropriate providers based on the medical and mental health needs
of the patient and identifies service options for the member using
specific criteria such as urgency, diagnosis, specialty,
sub-specialty, provider location, and availability.
Upon hire, we'll provide a 5-week training and mentoring
experience. Training includes learning how to provide superior
customer service to customer by modeling SelectHealth Service
Commitments, being a knowledgeable resource, helping members
maximize the value of their plan and navigate the complexities of
healthcare, resolving concerns, and maintaining confidentiality.
The position involves managing multiple applications, completing
follow-up on complicated issues, and working with other teams to
deliver superior service. Employees will deliver superior customer
service through multiple customer channels such as phone calls,
emails, and online chat.
**If selected to advance in the hiring process, this position
will include a video interview. Please review your email closely
over the next week for a potential invitation from Intermountain
**Entry Rate:** $16/hour; up to **$18.44/hour after 15 months**
of employment plus a potential maximum monthly performance-based
bonus of $219 shortly after training.
**Benefits Eligible:** Yes - Paid time off, tuition
reimbursement, medical, dental, and vision insurance. Some benefits
start immediately and others-like medical, dental, and vision-start
the first day of the month following start date.
**Shift Details:** Start Date: **July 19** **, 2021** **.**
**This is a part time, 20 hour per week position. Employees will
begin their employment with a seven-week training class. The
training class schedule is Tuesday, Wednesday, Thursday 4:00 p.m. -
9:00 p.m. and Saturdays 9:00 a.m. - 2:00 p.m. Upon completion of
the training class, employees may continue with the same work
schedule or request a schedule change. SelectHealth Operating
Service hours are Monday through Friday 7:00 a.m. to 9:00 p.m. and
Saturdays 9:00 a.m. to 3:00 p.m.**
Due to extensive training, no time off will be approved for the
first 90 days of employment.
1. Receives incoming calls from members, providers, facilities,
employer groups, and other departments. Provides superior customer
service that is consistent with policies, company values, and
2. Resolves customer's issues on the initial call or provides
timely follow-up when additional research is required.
3. Complies with established criteria for response time,
handling time, availability, and call flow.
4. Complies with established auditing criteria. Stays current
and conversant on general plan design and modifications to provide
accurate and appropriate information.
5. Maintains the confidentiality of member's personal
information to be compliant with internal confidentiality policy.
Maintains customer history in member tracking using correct codes
and detailed comments.
6. Educates callers on correct use of their plans, including
coverage of benefits, utilization, and administrative guidelines,
in collaboration with teammates and other departments. Makes
exception/empowerment decisions within the established exception
7. Follows established guidelines to complete
pre-notifications/pre-certifications for members and providers.
One year of customer service experience.
- and -
Experience using Microsoft Word and Windows navigation.
Bilingual in English and Spanish.
- and -
Call center or office experience.
+ Interact with others requiring the employee to communicate
+ Operate computers and other office equipment requiring the
ability to move fingers and hands.
+ See and read computer monitors and documents.
+ Remain sitting or standing for long periods of time to perform
work on a computer, telephone, or other equipment.
Cassia Hospital, Cedar City Hospital, Central Office - Las
Vegas, Garfield Memorial Hospital, Logan Regional Hospital,
McKay-Dee Hospital, Sanpete Valley Hospital, SelectHealth -
Franklin, SelectHealth - Idaho, Sevier Valley Hospital, St George
Regional Hospital, Utah Valley Hospital
West Valley City
**Scheduled Weekly Hours:**
Being a part of Intermountain Healthcare means joining a
world-class team of over 38,000 employees and caregivers while
embarking on a career filled with opportunities, strength,
innovation, and fulfillment. Our mission is: Helping people live
the healthiest lives possible.
Our patients deserve the best in healthcare, and we deliver.
To find out more about us, head to our career site here
Intermountain Healthcare strives to make the application process
accessible to all users. If you would like to contact us regarding
the accessibility of our website or need assistance completing the
application process, please contact 1-800-843-7820 or email
firstname.lastname@example.org . This contact information is for
accommodation requests only and cannot be used to inquire about the
status of applications.
**Equal Opportunity Employer**
Intermountain Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
The primary intent of this job description is to set a fair and
equitable rate of pay for this classification. Only those key
duties necessary for proper job evaluation and/or labor market
analysis have been included. Other duties may be assigned by the
All positions subject to close without notice. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
age, national origin, disability or protected veteran status.
Women, minorities, individuals with disabilities, and veterans are
encouraged to apply.
Thanks for your interest in continuing your career with our