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Specialist, Lifesaving & Care Wild Friends

Company: Best Friends Animal Society
Location: Kanab
Posted on: June 9, 2021

Job Description:

Location: Kanab, Utah (relocation assistance may be available)

Position Summary: Lifesaving & Care Specialists are responsible for the daily functions, and growth of lifesaving programs including adoption, foster care, transfer/transport, as well as providing basic animal care for animals in our program locations. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks.

Culture Statement and Responsibility:

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do

Essential Duties/Responsibilities:

Outcomes & Ambassadorship

* Support lifesaving objectives throughout the department, providing feedback and support for outcome plans, assist with all aspects of the adoption and or rehabilitation-to-release process, regularly update animal photos and bios, provide superior customer service to visitors, volunteers, and adopters. * Serve as a sanctuary ambassador, representing Best Friends' work to visitors and volunteers, and speaking to the sanctuary's special role in Best Friends' no-kill goals. * Support a "volunteers-first" team giving every volunteer the opportunity to maximize their skills and value towards Best Friends' lifesaving activities, and inspiring visitors to continue the work in their communities. * Provide for the safety and hands-on training of volunteers, both individuals and groups, including orienting them to the assigned area and tasks; answering questions as needed. * Greet and conduct tours, speak about specific animals, the work of Wild Friends and the sanctuary, answer questions and assist visitors with their needs. * Work alongside and support interns, workshop attendees, and other categories of visitors.


* Provide basic and routine care for animals per department guidelines including but not limited to feeding, watering, transporting to appointments, and light grooming. * Support animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required veterinary records. * Providing enrichment, and exercise for animals as outlined by leadership; identifying animal issues and sharing observations with team members and leaders; following rehabilitation or other plans as developed for the department or specific species/animals. * Cleaning work areas and preserving physical appearance of buildings, habitats and grounds: scooping, raking, sweeping, shoveling, dusting, mopping, trash removal, scrubbing, weeding, etc., noting maintenance or repairs needed and reporting per protocol.


* Deliver superior customer service relating to all visitors, adopters, fosters and transfer partners in a friendly, informative and professional manner. * Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments; including accurate and timely communications, work completion, data entry, and recordkeeping. * Other duties as assigned.

Skills and Experience:

* Strong desire to work with wildlife. Previous experience a plus. * Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process, experience interacting with the public (customer service) preferred. * Ability to professionally speak about Best Friends activities and positions on issues. * Ability to work with, crate, and handle cats, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression; basic ability to identify and speak to medical needs, behavioral characteristics and individual requirements of different wildlife and domestic animal species. * Resourceful, get-it-done attitude; ability to adopt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until department goals are achieved. * Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds. * Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills. * Basic experience with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.

Physical Requirements:

* Must be able to: * Routinely lift 65 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. * Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion. * Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

* Daily exposure to wildlife, dogs, cats and other animals of all sizes, temperaments, and medical status. * Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed. * Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Keywords: Best Friends Animal Society, Saint George , Specialist, Lifesaving & Care Wild Friends, Other , Kanab, Utah

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