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Move-in Coordinator

Company: Avamere
Location: Washington
Posted on: June 9, 2021

Job Description:

Ovation Logo




Our mission to enhance the life of every person we serve starts with our team members.

When you become part of Ovation, you really are joining a family. 



Move-in Coordinator

Status: Full-time

Schedule: Monday - Friday, some Saturdays will be required

Shift: Typically 9am - 5pm, but will vary depending on move-ins 

Location: Ovation Sienna Hills - 1525 East Ovation Place, Washington, Utah 84780

Pay: $16/hour


Employee Perks:

  • Employee meal credit
  • Tuition assistance
  • Career development opportunities
  • Employee assistance program featuring free counseling services, financial coaching, legal services and more
  • Generous PTO policy 
  • 401K retirement plan with employer contributions
  • Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage

The primary purpose of your job position is to direct the move-in process and ensure appropriate placement and coordinate move-in documentation in accordance with established policies and procedures as directed by your supervisor. You will be responsible for transitioning new residents from their current living place to Ovation. You will create and follow the Ovation Welcoming Plan for each individual resident. The Move-In Coordinator will follow all new residents for 90 days after moving in to ensure ultimate happiness is achieved and all expectations have been met.



  • Create a move in process for every resident that exceeds their expectations and meets or exceeds the Ovation Brand Goals to be The Industry Leader in Service
  • Responsible for all move-in paperwork including review of paperwork completed
  • Maintain detailed files of all move-in paperwork
  • Make person-to-person calls outside the property to legal and medical professionals, senior organizations, hospital discharge planners and other community contacts
  • Comply with all state and federal requirements for resident move-ins
  • Conduct evaluations whenever necessary either independently or in conjunction with an appropriate colleague to ensure appropriate residential location of each potential resident and their individual needs
  • Alert appropriate department managers and property team of projected move-ins, tours and discharges. Responsible to communicate and to verify that the apartment is ready for the move-in timely
  • Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins
  • Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations. Communicate special needs of new residents to staff to ensure an efficient move-in. Communicate move-in decisions in a timely manner
  • Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork and coordination of collections of pre-pay for residents. Obtain appropriate financial information prior to admission
  • Maintain and implement weekly move in and stabilization plans for each depositor and resident for 90 days before and after move-in
  • Monitor and evaluate customer satisfaction
  • Assist in the development of property marketing materials
  • Properly document all activities into the appropriate system i.e. Eldermark, Sherpa, or other designated systems
  • Serve as a member of committees, whose purpose is to enhance resident and community relations, attend CRD meetings and assist in implementation of resulting plans, monitor and track results
  • Monitor presence and location of sale representatives in the community
  • Report suspicious persons/information to supervisor immediately
  • Assist with administrative duties as directed (Includes typing, filing, posting accounts, etc.)
  • Operate copier, office machines, etc., as directed
  • Order supplies as directed
  • Operate computer as directed
  • Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
  • Agree not to disclose assigned user ID code and password for accessing resident/community information and promptly report suspected or known violations of such disclosure to the Administrator
  • Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator
  • Report any known or suspected unauthorized attempt to access the community’s information system
  • Provides campus and area information
  • All other duties as assigned


Education & Experience:

  • Must possess, as a minimum, a high school diploma or its equivalent
  • Experience in working with older adults preferred


  • Must be able to read, write, speak, and understand the English language
  • Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the public
  • Must be knowledgeable of administrative practices, procedures, and guidelines
  • Must possess a cheerful personality and be able to work harmoniously with other personnel
  • Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
  • Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices
  • Must be able to follow written and oral instructions
  • Must be able to type a minimum of 35 words per minute and operate a word processor
  • Must be able to effectively use a 10-key calculator
  • Must have a working knowledge of computers, input/output/retrieval data, etc.
  • Must not pose a direct threat to the health or safety of other individuals in the workplace

Ovation Sienna Hills Retirement Community, in St. George Utah, is a place to re-energize, explore, and engage at your own pace in one of the nation’s most beautiful resort towns. Independent living, assisted living, and memory care at Ovation Sienna Hills are inspired by life and St. George’s amazing location and atmosphere.


The Luxury Retirement Community consists of 300 apartments and 25 villas. Independent Living is offered in 150 apartments. As residents look for more support, they will find 150 suites of Assisted Living and Memory Care rooms.


Our Mission: To enhance the life of every person we serve


Supports and maintains The Avamere Family of Companies Core Values:

  • Integrity above all else
  • Passion for the quality of people’s lives
  • Quality that is obvious
  • Innovation, not emulation
  • A culture of trust and respect
  • Reaching to Learn, Grow and Embrace Change
  • Teamwork, camaraderie, and fun

Keywords: Avamere, Saint George , Move-in Coordinator, Other , Washington, Utah

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