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Part Time Dining Room Server-The Grand Hotel Tusayan, AZ

Company: Xanterra Parks & Resorts
Location: Grand Canyon
Posted on: June 8, 2021

Job Description:


Please note!! Part time positions are not eligible for company housing.

Responsible for taking food and beverage orders and providing high level guest service while efficiently and courteously serving our valued dining room patrons. This position is full-time year-round.


  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Provide prompt, attentive and courteous service to dining room guests at all times in accordance with policies on guest service.
  • Accurately take, fill, deliver and charge guest orders for food and beverage using system provided (currently Micros POS system).
  • Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
  • Comply with all State of Arizona alcohol serving laws & company policies (for example: current law requiring requesting proper identification of guests who appear to be under the age of thirty.)
  • Strictly adhere to Arizona State Liquor Laws and Xanterra Alcohol Policy at all times in the serving of alcoholic beverages.
  • Bring any alcohol/intoxication related issues with guests to the immediate attention of the bartender, working lead or Restaurant Manager.
  • Proper and efficient use of the POS system in ordering beverages and keeping voids to an absolute minimum.
  • Describe drink recipes when requested by the guests.
  • Comply with all company Food & Beverage Standards.
  • Comply with all company policies regarding tip reporting.
  • Perform all opening and closing side duties as assigned, per shift requirement.
  • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to food safety regulations.
  • Communicate manager on out of stock items or guest food issues.
  • Handle guest complaints politely and in a timely fashion (involving the management team when necessary).
  • Communicate with team members for additional service with any tables in assigned section.
  • Attend and successfully complete all required training seminars/classes as assigned and scheduled.
  • Stringently comply with all company appearance and hygiene standards.
  • Adhere to all safety, risk management and environmental policies in performing tasks.
  • Other duties as assigned.


Minimum Qualifications:

  • Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
  • Requires knowledge of various types of beer, wine and liquor to be able to answer questions and make suggestions.

Preferred Qualifications:

  • Previous front of the house experience as a Server, Cashier, Host, or Expeditor.
  • Knowledge of food sanitation programs and policies.

Basic Competencies:

  • High level guest service skills.
  • Verbal comprehension (Understand oral and written communications, follow detailed directions).
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Basic math skills.

Employment Conditions:

  • Work safely to prevent on the job accidents and injuries.
  • Work in inclement restaurant conditions.
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • Complete required alcohol awareness and food safety certifications.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

  • While performing the duties of this job, the employee is:
  • Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
  • Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
  • Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
  • Constantly listening, hearing, seeing, and speaking.
  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Keywords: Xanterra Parks & Resorts, Saint George , Part Time Dining Room Server-The Grand Hotel Tusayan, AZ, Other , Grand Canyon, Utah

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