MINIMUM REQUIRED QUALIFICATIONS:
High School Diploma or GED Certificate
Associate Degree in Business Administration
3 -5 years of experience in Customer Service Management
3 -5 years of experience in Accounting
3 -5 years of experience in Computer Systems
3 -5 years of Supervisory experience required
Microsoft computer skills (Word, Excel & Power Point)
Navajo speaking is required
Valid Driver's License required (subject to motor vehicle record
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
Supervises cashiering, billing, and metering reading activities,
including the analysis of accounts payable invoices. Ensures the
appropriate allocation of cash balances working with accounts and
Establishes and maintains satisfactory customer and public
relations, through direct or delegated contacts with respective
individuals or groups.
Organizes work load to ensure production deadlines are met
weekly and monthly.
Supervises employees directly including selection, training,
performance appraisal and work allocation.
Communicates, and interprets customer service policies and
Composes letters and memorandums from dictation, verbal
direction or from knowledge of company policy or procedures.
Communicates and/or sends collection letters on delinquent
accounts and arranges terms of payment and follows-up collection of
Investigates tampering reports for corrective actions.
Performs internal audits on cash receipts monthly.
Counsels employees regarding human resource policies and
procedures relative to transfer, promotion, pay, benefits and
conditions of employment.
Reconciles miscellaneous accounts receivables ledger and/or the
customer meter deposit to the general ledger on a monthly
Compiles data and prepares scheduled or special reports,
including trending, analyses and performance management.
Estimates for budget purposes, the future personnel and
equipment needs of the department or section.
Promotes employee safety awareness, conducts safety meetings and
enforces safety rules & regulations.
Direct activities of the departments for which responsible in
accordance with policy and objectives.
Provides support and assistance to District Manager, will assume
delegation of district operations when needed.
Performs other duties as assigned or requested.
Navajo Veteran Preference
This institution is an equal opportunity provider and