Patient Service Representative-Front Desk-Clinic / St. George / Full Time
Company: Intermountain Healthcare
Location: Saint George
Posted on: May 3, 2021
No Summary Available
You will represent Intermountain and serve as the point of contact
for patients entering Intermountain facilities; we look for
individuals who embody Intermountain's values and focus on
establishing collaborative relationships with patients and fellow
caregivers (employees) to deliver the highest level of
customer/patient satisfaction. You ensure superior customer
experience by identifying and resolving patient needs related to
patient intake and care including greeting and checking-in
patients, as well as verifying information supplied by
Greets incoming customers in a professional manner to assess
customer needs and ensures needs are met and customer service
expectations exceeded. Typical patient services task includes:
Efficiently updates and verifies patient demographics, insurance
and contact information, and assists customers in completing
necessary forms to meet regulatory and billing needs prior to
receiving clinical care. Scans necessary paperwork and educates
patient on financial assistance.
Thoughtfully directs patients on next steps and informs patients
about delays and wait times.
Promptly schedules appointments utilizing provider templates and
Proactively requests payments from patients on current and past
Receives and processes those payments following appropriate
procedures for handling payments.
Supports administrative function of the clinic in working reports,
addressing patient concerns, and performing paperwork.
Willingly coordinates with other care teams and other employees to
provide a seamless experience for patients.
Completes training and pass-off requirements.
Six months of customer service experience involving interactions
- and -
Demonstrated basic computer skills involving word processing and
- and -
Professional manner and strong interpersonal and communication
One year of customer service experience, especially in a Hospital
or Medical Office.
- and -
Problem solving ability, analytical skills, self-motivated and able
to work well in a clinic environment.
- and -
Demonstrate excellent verbal and written communications skills.
Interact with others requiring the employee to communicate
- and -
Operate computers and other office equipment requiring the ability
to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work
on a computer, telephone, or other equipment.
St George Regional Hospital
**Scheduled Weekly Hours:**
Being a part of Intermountain Healthcare means joining a
world-class team of over 38,000 employees and caregivers while
embarking on a career filled with opportunities, strength,
innovation, and fulfillment. Our mission is: Helping people live
the healthiest lives possible.
Our patients deserve the best in healthcare, and we deliver.
To find out more about us, head to our career site here
Intermountain Healthcare strives to make the application process
accessible to all users. If you would like to contact us regarding
the accessibility of our website or need assistance completing the
application process, please contact 1- or email . This contact
information is for accommodation requests only and cannot be used
to inquire about the status of applications.
**Equal Opportunity Employer**
Intermountain Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
The primary intent of this job description is to set a fair and
equitable rate of pay for this classification. Only those key
duties necessary for proper job evaluation and/or labor market
analysis have been included. Other duties may be assigned by the
All positions subject to close without notice. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
age, national origin, disability or protected veteran status.
Women, minorities, individuals with disabilities, and veterans are
encouraged to apply.
Thanks for your interest in continuing your career with our
Keywords: Intermountain Healthcare, Saint George , Patient Service Representative-Front Desk-Clinic / St. George / Full Time, Other , Saint George, Utah
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